Returns & Exchanges

At Cap-it, we want you to love your headwear, which is why we offer a 30-day window for returns and exchanges on all unworn items with original tags attached. Our goal is to ensure you find the perfect fit and style for your wardrobe with absolute confidence.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Package Your Items

Place the original, unworn items back into their protective packaging to ensure they are not crushed or damaged during transit.

3

Print and Attach Label

Download your prepaid shipping label from the portal, print it out, and securely affix it to the outside of your return package.

4

Drop Off and Track

Hand your package to the designated carrier and keep your tracking number handy; your refund or exchange will be processed within 5-7 business days of receipt.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing